You can also use other supported browsers that work best with QuickBooks Online. It will remove outdated and corrupted internet files that can cause display issues. If everything looks good with your purchase order, you can go back to your regular browser window and clear some cache. Google Chrome and Microsoft Edge: Ctrl + Shift + N.We'll start by logging in to your QuickBooks Online account in a private or incognito window.ĭepending on your browser, the following keyboard shortcuts will allow you to open a private window: In your case, since it appears and disappears at random, or simply shows blank in the line item, we can perform some troubleshooting steps to check for and resolve any browser issues. I'll walk you through some troubleshooting steps to ensure that your purchase order contains all of the necessary details.Īs my colleague mentioned above, we have an ongoing issue with a negative amount/figure showing on a line item for its quantity in a purchase order. I understand how important it is to have the exact information shown in a purchase order. Reach out to us if you have any further QuickBooks-related questions. You can visit this article to learn how to determine if your transaction or customer is exempt from sales tax and how to set up a customer or product with a tax exemption: Understand and set up sales tax-exemptions in QuickBooks Online. While most items, transactions, and customers are subject to sales tax, some aren't. Search Contact Us, then hit Start a Chat with a support expert.Click either tab to get started: Assistant or Talk to Human.Sign in to your QuickBooks Online account.It would be best to contact our Live Support Team to be added to the list of impacted users. Our engineers are working diligently to find a solution to this issue. We've received reports concerning the Purchase order amount column becoming 0 when adjusting quantity or creating a new invoice. Please know this is not something we want for you. I understand that issues with QuickBooks Online could hinder your organization's operations. Please do not hesitate to let me know if you require any further help. It's better to be safe when managing your business finances.įor more details on how to adjust an inventory quantity in QuickBooks Online: Adjust your inventory quantity on hand in QuickBooks Online. If you're unsure whether to adjust, it's always a good idea to consult your accountant first. These changes can have a great impact on your accounting and financial statements. It's important to be careful when making adjustments to your inventory.
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